Privacy Policy 88m – Malaysia User Data Protection

This Privacy Policy describes how 88m ("us", "Platform") collects, uses, stores, and protects your personal information when you use our website, mobile app, and other services under the 88m.lv domain.

We understand that entrusting personal information to any online platform is not a decision taken lightly, especially for Malaysian users who are increasingly aware of digital data security. We are therefore committed to managing your data in a transparent, responsible manner that fully respects your privacy.

By registering for or using 88m's services, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform and contact us to close your account.

88m only collects information that is strictly necessary for the proper operation of the platform and to comply with relevant legal requirements. The types of data we collect are as follows:

We do not collect sensitive information such as biometric data, medical information, or credit/debit card details directly. All financial transactions are processed through licensed payment providers integrated with our platform.

The data we collect is used solely for legitimate purposes that have been clearly stated. The following are the primary purposes for which 88m uses your data:

• Account Management: To register, verify, and maintain your account on the 88m platform.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions associated with your account.
• Identity Verification (KYC): To comply with legal requirements relating to customer identity verification and anti-money laundering.
• Customer Support: To provide technical assistance and support when you contact us.
• Platform Security: To detect and prevent fraud, hacking, or other unauthorized activity.
• Responsible Gaming: To monitor gaming patterns and identify users who may need support related to problem gambling.
• Service Improvements: To analyze how the platform is used and make continuous improvements.
• Marketing Communications: To send promotional information and special offers, subject to your consent.
• Legal Compliance: To fulfill legal and regulatory obligations related to the operation of an online gambling platform.

88m only processes your personal data when there is a valid legal basis for doing so. These bases are:

• Contract Performance: Processing required to deliver the services you have requested, such as processing transactions and managing your account.
• Legal Obligations: Processing required to comply with applicable laws, including KYC and anti-money laundering (AML) requirements.
• Legitimate Interests: Processing for platform security, fraud prevention, and service improvement purposes that does not affect your fundamental rights.
• Consent: For marketing communications and certain cookie usage, we obtain your explicit consent.

You may withdraw your consent to marketing communications at any time without affecting the core services you receive from 88m.

88m does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in certain limited situations, we share data with the following parties:

• Payment Service Providers: To process your deposits and withdrawals via supported payment methods such as DuitNow and local e-wallets.
• Game Providers: Game session information required by third-party game providers to run their games on our platform.
• KYC Service Provider: For identity verification purposes using trusted document verification services.
• Legal Authority: When required by law, court order, or a competent regulatory authority.
• Technical Partner: Infrastructure and cloud service providers that help us operate the platform, subject to strict confidentiality agreements.

All third parties with whom we share data are required to maintain the confidentiality of that information and use it only for the specified purpose. We do not permit them to use your data for any other purpose.

88m retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we will retain certain data for a defined period to fulfil our legal obligations.

Data retention periods by category:

• Financial Transaction Data: Retained for a minimum of five (5) years after the transaction occurs, in line with financial compliance legal requirements.
• Identity Verification Data (KYC): Retained for a minimum of five (5) years after the business relationship ends.
• Game Log Data: Retained for two (2) years for dispute resolution and audit purposes.
• Support Communication Data: Retained for two (2) years after the issue is resolved.
• Analytics Data: Stored in anonymised form after account closure.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to you.

Protecting your personal data from unauthorized access, loss, or misuse is a top priority for 88m. We implement a comprehensive range of technical and organizational security measures:

• Data Encryption in Transit: All communication between your device and our servers is secured by the latest TLS/SSL protocols.
• Stored Data Encryption: Sensitive data such as financial information and identity documents is stored in encrypted form using AES-256 encryption.
• Strict Access Controls: Only authorized personnel may access user data, and every access is logged for audit purposes.
• 24/7 Security Monitoring: Our systems are continuously monitored to detect any suspicious activity or intrusion attempts.
• Two-Factor Authentication (2FA): Administrative access to our internal systems requires multi-factor authentication.
• Periodic Security Assessment: We conduct regular penetration testing and security audits to identify and address vulnerabilities.

88m uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how users use the platform to help us make improvements. All data is collected anonymously.
• Functional Cookies: Allows the platform to remember your preferences such as language and display settings.
• Analytics Cookies: Helps us understand overall platform usage patterns for continuous improvement purposes.

You can manage your cookie settings through your browser settings. However, disabling essential cookies may affect platform functionality. Third-party marketing cookies are not used on our platform.

As an 88m user, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, contact our support team via live chat or email. We will process your request within thirty (30) business days. We may require identity verification before processing your request.

88m services are exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we find that a minor's data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you become aware that a minor has registered on our platform, please notify us immediately.

88m reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or improvements to our services. We will notify you of any significant changes through:

• A clear notification on the platform's home page when you log in.
• Email notification to your registered email address.
• Updates the "Last Updated" date at the top of this document.

We encourage you to review this Privacy Policy periodically so you stay informed about how we protect your data. Continued use of the platform after any changes take effect constitutes your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out. Our privacy team is ready to assist you.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week, directly from the 88m platform.
• Support Email: [email protected] (text display only — not a clickable link)

We are committed to responding to all privacy-related inquiries within forty-eight (48) hours. For more serious complaints or formal data rights requests, the processing period is up to thirty (30) business days.